Support

Last updated: 11 October 2026

Need help? Email us at company@isemi.io and we will get back to you, usually within two working days.

Restore purchases

Open the Store in the app and tap Restore purchases, signed in with the same Apple or Google account you bought with.

Cancel Hero Pass

iPhone and iPad: Settings → your name → Subscriptions → HeroCall. Android: Google Play → Payments & subscriptions → Subscriptions. Deleting the app or your account does not cancel a subscription.

Refunds

Purchases are handled by Apple or Google. Request a refund at reportaproblem.apple.com or through Google Play.

Delete transcripts, memories or your account

Open a call to delete its transcript; open a child's page to manage or switch off hero memories; delete your whole account in Settings. Deleting your account removes your family's data as described in the Privacy Policy.

Safety concerns

If a hero said something that worried you, tell us at company@isemi.io with the date and time of the call, and we will look into it. In an emergency, contact your local emergency number.